Terms of service.
Last updated 14 July 2026
Your quote
Your online price is based on your answers and is locked for 10 days. Prices move with the market, so a new quote after that may differ. You must own the device you are selling and be 18 or over, or have a parent or guardian complete the sale.
Condition grades
We use three grades, and they decide your price.
- Working: the device shows signs of use but has no chips, cracks or functional problems, and battery health is above 80 percent.
- Faulty or damaged, screen fine: it powers on and the original display works perfectly, even if the glass is cracked or chipped on the front or the back. There may be physical damage elsewhere or battery health below 80 percent.
- Faulty or damaged, screen bad: the display itself has a fault, such as bleeding, lines, dead spots, flickering or unresponsive touch, or the original screen has been replaced with a non original part.
If your device arrives not matching the grade you chose, we do not quietly cut the payment. We send a revised offer and you decide.
Posting your device
We select a postal service whose compensation cover matches your quoted price: Royal Mail Tracked Returns (cover up to £150) for most devices, and Royal Mail Special Delivery Guaranteed for devices quoted above £150. If your device is lost in the post after you hand over the pack using our prepaid label, and you hold proof of posting, we pursue the carrier's compensation claim on your behalf and pass the amount recovered to you, up to your quoted price. Compensation is subject to the carrier's conditions, including correct packaging and proof of posting, which is why we ask you to follow the packing guidance and keep your receipt.
Postage is free and tracked, and we give you packaging guidance. Never post a device with a swollen or leaking battery. It is not safe for the postal network. Switch off Find My and remove your SIM before sending.
Inspection and your offer
We inspect within one working day of arrival. If the device matches your answers, you are paid the quoted price. If it does not, you get a revised offer with an explanation, and you can accept it or have the device returned free. If we hear nothing for 7 days after a revised offer, we treat that as acceptance.
Devices we cannot buy
We do not quote for devices that will not power on (our Phones for Football programme is the better home for those). Devices that fail loss or theft checks may be held and reported as the law requires. Devices with Activation Lock still on are held for 14 days so you can remove it. Counterfeit devices cannot be returned where the law prohibits it.
Payment
We pay by bank transfer within one working day of your offer being confirmed. Most customers are paid within 48 hours of the device arriving. Please make sure your account details are right.
Ownership and data
Ownership passes to us when you are paid. Your data is erased in line with our privacy policy and recognised industry standards, with a certificate recorded.
The boring but necessary bit
Nothing in these terms limits your statutory rights. These terms are governed by the law of England and Wales.