Selling an iPhone with a charging port not working: what to know

Yes, ReMint buys iPhones with a charging port that is not working, as long as the phone still powers on when it arrives. A loose Lightning or USB C port, one that only charges when the cable is held at an angle, one that will not charge at all, or one that will not connect to a computer are all faults we accept. You get a firm quote online for the phone as it is, and free postage to send it in.

The one thing that matters is that the phone turns on and can complete our automated test, because we run industry diagnostic software on every phone we buy. So charge it as full as you can before you post it, even if that means propping the cable at the angle that works, or using a wireless charger if your model supports one. A port that only works at an angle is fine as long as the phone turns on. A phone that will not power on at all cannot be tested and is returned to you free rather than bought.

Charging ports wear out with years of plugging in, and pocket fluff packed into the port is a common culprit, so it is worth a gentle look with a torch before you decide it is broken. If it is a genuine fault, a repair at Apple or a shop is often not worth it on an older phone, and selling it as faulty is a sensible alternative.

To grade it on our calculator, pick your model and storage, then choose "Picture fine". That grade is for a phone that powers on with a perfect picture but has any other fault, and charging is one of them. If the display itself is also faulty, with lines, blots, blank patches or a replacement screen, pick "Picture faulty". The price shows straight away.

Before posting, turn off Find My iPhone and sign out of iCloud: Settings, your name at the top, then Sign Out. A phone that arrives still iCloud locked is put on hold and we email you, which delays payment. Then pack it well and use the free tracked Royal Mail postage we send, either a prepaid label or a QR code to show at the Post Office, so no printer is needed.

We check the phone within one working day of it arriving and pay by bank transfer within 48 hours of it arriving, Monday to Friday. Your quote is fixed for 10 days from the order and holds if the phone matches the answers you gave. If it does not, you get a revised offer to accept or decline, and a free return either way.